Update: Shelter in Place Plan

 

In agreement with Alameda County's Shelter-In-Place order, our physical location will remain closed to the public until furhter notice. However, we are still open during this time! 

You can shop or browse right here on our website. Simply create an order on our website or email your order to orders@townecenterbooks.com

We are only open for orders via website order, phone, or email. We love you dearly and you can't imagine how much we appreciate your business but we feel we must share some behind the scenes insight. 

With these current times, we are trying to stock 20,000 titles but cannot guarantee the exact title you want will be in store. Typically, online orders will take 2-3 days to complete due to proper social distancing staffing and the high order volume we are receiving. We are receiving at least 50 orders a day and doing our best to complete in a timely fashion.

While we are able to offer curbside pick up, our store is not open for the public to enter. We currently only have 2 employees (and a dog!) in our store to help complete orders and make deliveries. If you selected curbside pick up, please wait for us to contact you through email or phone to tell you your order is ready.

You are keeping us afloat. We ask for your patience, we are desperately trying to steer our raft with one paddle while trying not to get caught up in the circular Covid rapids. 

We will happily deliver your order FREE in Pleasanton, Livermore, and Dublin. You can also pick up your order curbside at Inklings Coffe & Tea (please wait for a confirmation message to come pick up your curbside order). 

If you need your order shipped elsewhere, shipping is FREE on orders over $20. If your order is under $20, shipping is $6.

If you have any issues with your order, we now have a help desk! If you need assistance please call:

(925) 846 - 8826

12:00pm - 4:00pm

If no one answers, don't worry -- we'll call you back! Just leave a message with your name and number and Finn will call you back!  Our help desk will be able to assist with all issues concerning our online store including placing orders, help with checkout, and any other website issue.

If you need to check stock in our physical store or want an update on your order, please call our main line at:

(925) 846-8826

10:00am - 5:00pm

If you call outside of these hours, please leave a detailed message with your name and phone number and Judy will return your call as soon as possible.

You can also sign up for our newsletter or follow us on Facebook for suggestions!

Thank you everyone and stay well!